Customer service agent in Zoho Desk
Answers the routine, drafts the rest, and your agents handle the hard ones.
- Desk
- SalesIQ
- Zia
- CRM
- Books
What changes in Zoho Desk with agents: the queue shrinks, first replies take seconds and your team only works the tickets that need a person.
- 1Ticket in email, chat, WhatsApp and social land in one Zoho Desk queue.
- 2Understand reads intent, urgency and sentiment, and pulls the order or account.
- 3Answer or draft answers common questions from your knowledge base, drafts the rest.
- 4Take action refunds, replacements and address changes within your rules.
- 5Agent checks your team reviews anything sensitive or above limits.
- 6Learn turns new answers into knowledge base articles.
Zoho apps
- Desk
- SalesIQ
- Zia
- CRM
- Books