AI agents Zoho solutions Tools Free pilot FAQ
Zero upfront. You pay when it works. Book a free call →

Home / Agentic AI

AI agent development for businessYour people decide. Agents do the rest.

We design, build and run AI agents that work across your systems, finish the job and stop for approval when it matters. Live in weeks, not quarters.

Plan my first agent → Watch agents work
Agent runs today128
RunAgentStatusTime
RUN-2041Invoice matcherDone4.2s
RUN-2042Lead qualifierRunning0:38
RUN-2043Refund resolverNeeds approval1:12
RUN-2044Interview schedulerDone6.8s
RUN-2045Campaign analystDone12s
RUN-2046Stock watcherRunninglive

Showing 6 of 128 runs · example data

What we build

What we build,
as your team will see it.

Six capabilities, each shown as your team would see it. Example data.

01

Agentic AI solutions

Agents that plan the steps, call your tools, check their own work and finish the job.

  • Goal-driven, tool-using agents
  • Memory for long tasks
  • Chat, email and voice
Active agents4
AgentTeamTasks today
Invoice matcherFinance46
Lead qualifierSales128
Ticket resolverSupport212
Stock watcherOps24/7
02

MCP servers & integrations

Your systems become secure MCP servers, so any MCP-ready AI can use them with the permissions you set.

  • Scopes per team and agent
  • Full audit trail
  • Build once, use with many AI clients
Connected systems4
SystemScopesStatus
ERPorders.read, stock.readConnected
Zoho CRMdeals.writeConnected
Helpdesktickets.writeConnected
Data warehousereports.readSyncing
03

Multi-agent systems

Specialist agents with an orchestrator. Each has one job and hands off to the next.

  • Orchestrator and worker design
  • Shared memory
  • Parallel review
Hand-offs this week4
FromToCount
ResearchWriter84
QualifierOutreach311
TriageResolver1,204
ResolverSupervisor37
04

Agentic RAG & knowledge

Assistants that search your documents, cross-check them and cite the source.

  • Hybrid and vector search
  • Access-aware answers
  • Answer quality checks
Answers with sources3
QuestionSourcesCheck
Refund window for B2B?Policy §3.2Passed
Leave carry-over ruleHR handbookPassed
SLA for gold tierContract 114In review
05

AI workflow automation

Agents wired into ERP, CRM, HRMS, WhatsApp and email, so processes run themselves.

  • Event-driven triggers
  • Exception queues for people
  • Retries and fallbacks
Open exceptions3
ItemReasonStatus
INV-5523Over limitNeeds approval
PO-88219Price mismatchWaiting
EMP-0412Missing ID proofHeld
06

Guardrails & AI security

Least-privilege access, prompt-injection defence and red-team testing before anything goes live.

  • Policy checks on every action
  • PII controls
  • Audit-ready logs
Policy checks4
CheckLast runResult
Prompt injection suiteTodayPassed
PII leakage testTodayPassed
Scope escalationYesterdayPassed
Cost limitLiveActive

Agent teams

Pick an agent. Watch it work.

Each agent is a team of smaller agents with a clear flow and a person approving the moves that matter. Hover a card to see the flow.

Ask about one →
MarketingAvailable

Marketing agent team

Research, content, ads and SEO run as one team, every week.

  • Google Ads
  • Meta Ads
  • GA4
  • Search Console
  • LinkedIn
  • Zoho Campaigns
Get started
SalesAvailable

Lead generation agent

Finds the right companies, writes to the right person, books the meeting.

  • Zoho CRM
  • LinkedIn
  • Apollo
  • Gmail
  • WhatsApp
  • Calendly
Get started
SalesAvailable

CRM agent

Your CRM updates itself after every call and email.

  • Zoho CRM
  • Salesforce
  • HubSpot
  • Gmail
  • Outlook
  • WhatsApp
Get started
FinanceAvailable

Finance agent

Books closed faster, with every number traced to its source.

  • Zoho Books
  • Tally
  • QuickBooks
  • Bank feeds
  • Excel
  • Email
Get started
WealthAvailable

Wealth advisor agent

Research, rebalancing and client reports, ready for the advisor.

  • Custodian feeds
  • Market data
  • Company filings
  • CRM
  • Excel
  • Email
Get started
PeopleAvailable

HR agent

From CV to day one without the email ping-pong.

  • Zoho People
  • Zoho Recruit
  • Google Workspace
  • Microsoft 365
  • Slack
  • Teams
Get started
Customer successAvailable

Customer success agent

Spots churn early and sets up the save for your team.

  • Zoho Desk
  • Intercom
  • Freshdesk
  • Product analytics
  • Zoho CRM
  • Slack
Get started
OperationsAvailable

Procurement agent

Request to paid invoice, with every rupee approved.

  • Zoho Inventory
  • SAP
  • Tally
  • Supplier email
  • Excel
  • Zoho Books
Get started
CustomAvailable

Your own agent

Got a process we haven't listed? We'll design the agent for it.

  • Map the process
  • Design the agents
  • Connect systems
  • Pilot
  • Go live
Get started

Under the hood

The capabilities behind every agent

What we build into each agent, and what you can buy on its own.

Ask about one →
Agentic AIFlagship

Agentic AI solutions

Agents that finish the job, not just answer questions.

  • Tool-using, goal-driven agents
  • Human approval gates
  • Memory and long-running tasks
  • Voice, chat and email agents
  • Back-office and ops agents
  • Agent monitoring dashboard
Get started
Agentic AIFlagship

MCP servers & integrations

One secure door between AI and your business systems.

  • Custom MCP server builds
  • Connect ERP, CRM and databases
  • Auth, scopes and audit logs
  • Works with any MCP-ready AI client
  • Hosting and versioning
  • MCP security review
Get started
Agentic AIAvailable

Multi-agent systems

Specialist agents that work like a real team, with a lead.

  • Orchestrator and worker design
  • Agent-to-agent protocols
  • Shared memory and context
  • Parallel research and review
  • Cost and latency budgets
  • Failure recovery and retries
Get started
KnowledgeAvailable

Agentic RAG & knowledge

Answers from your own data, with the source attached.

  • Vector and hybrid search
  • Knowledge graphs
  • Cited, verifiable answers
  • Document and wiki connectors
  • Access-aware retrieval
  • Answer quality evaluation
Get started
AutomationAvailable

AI workflow automation

End the copy and paste between your apps for good.

  • Document and invoice processing
  • ERP, CRM and HRMS triggers
  • WhatsApp and email flows
  • API, webhook and RPA bridges
  • Event-driven automations
  • Exception queues for people
Get started
EngineeringAvailable

LLMOps, evals & observability

Proof your agents work, before launch and every week after.

  • Eval harnesses and test sets
  • Tracing and observability
  • Regression testing on every change
  • Cost and latency tuning
  • Fine-tuning and model routing
  • Monthly quality reports
Get started
AdvisoryAvailable

AI strategy & readiness

Know where AI pays off before you spend on it.

  • Agent opportunity audit
  • ROI and risk model
  • Build vs. buy advice
  • Data readiness check
  • Executive briefings
  • Team training workshops
Get started
TrustAvailable

Guardrails & AI security

Autonomy inside limits you set, with logs you can audit.

  • Least-privilege tool access
  • Prompt-injection defence
  • Red-team testing
  • PII and data controls
  • AI usage policy
  • Audit-ready logging
Get started
Support24/7

Managed AI support

We don’t ship and disappear. We run it, fix it and make it better every month.

  • 24/7 monitoring
  • On-call engineers
  • SLA-backed response
  • Monthly tuning
  • Named success manager
  • Quarterly reviews
See support plans

Process

Six weeks from first call
to a working agent.

  1. 01Pick the taskWe find the repeat work with the clearest payback.
  2. 02Map the toolsList the systems, data and approvals the task touches.
  3. 03Build the agentAgent, MCP connections and guardrails, on your data.
  4. 04Test on real casesRun last month's cases and compare with your team.
  5. 05Launch with approvalsGo live with people approving the risky steps.
  6. 06Monitor and improveDashboards, monthly tuning and new skills.

One run, end to end

Every run leaves a record.
Nothing happens in the dark.

Every run has an ID, an owner, clear stages and a named approver.

AGT-2026-0142

Purchase order to booked order

Waiting for approval

Who works on it

  • IA
    Intake agentReads the order email
  • PA
    Pricing agentChecks stock and prices via MCP
  • OM
    Ops managerApproves orders over ₹5L

Stages

  1. Received 09:02
  2. Checked 09:02
  3. Priced 09:03
  4. Approval waiting
  5. Booked —

Approval

₹7,80,000 order from Northwind

Rule: orders over ₹5L need the ops manager.

Example record.

Agent teams at work

Teams of agents,
working like a team.

Real multi-agent workflows we deploy. Each agent has one job and hands off to the next, and people approve the moments that matter. Pick a team to watch it run.

app.icigai.com/workflows/marketing running

Workflows / Marketing

Campaign engine

Live run ●

    TriggerAgentHuman gateOutcome

    Example workflows with illustrative numbers. Every playbook is tailored to your tools and approval rules.

    Approvals

    Agents do the work.
    People sign it off.

    Waiting for you

    • Refund
      ₹6,400 refund, order #4821Resolver agent · 2 min ago
    • Order
      ₹7.8L purchase order, NorthwindPricing agent · 6 min ago
    • Campaign
      Launch “Q1 webinar” emailsPublisher agent · 18 min ago

    Who approves what

    Refunds over ₹5,000Support supervisor
    Orders over ₹5LOps manager
    New vendor bank detailsFinance head
    Outbound campaignsMarketing lead
    Production changesOn-call engineer

    Roles

    Everyone sees what they need. Nothing more.

    Everyone sees the agent work that matters to them.

    Agent queue3
    WorkflowOpenSLA
    Purchase orders12Done
    Stock alerts4Running
    Supplier emails9Done
    Waiting for finance3
    ItemAmountStatus
    INV-5523₹6.4LNeeds approval
    Refund #4821₹6,400Approved
    Vendor changeNorthwindFlagged
    Pipeline from agents3
    LeadScoreNext step
    Acme Retail92Meeting booked
    Forma Works81Follow-up sent
    Northline64Nurture
    Agent health3
    AgentErrorsStatus
    Invoice matcher0Live
    Lead qualifier0Live
    Ticket resolver2In review

    Reports

    Measured in hours
    handed back.

    Client dashboard · illustrative

    Hours handed back to the team
    Agent-handledManual
    M1M2M3M4M5M6
    6 wkfrom first call to a working agent
    Zeroupfront cost for the pilot
    100%of agent actions logged
    24/7monitoring and support

    Model Context Protocol

    One protocol.
    Every AI, plugged
    into your business.

    MCP is the open standard that lets AI assistants and agents use real tools and data. We turn your systems into secure MCP servers, so any MCP-ready AI can look up an order, update a deal or file a leave request, only with the permissions you allow.

    • Your data stays where it is
    • Fine-grained scopes and full audit trail
    • Build once, works with many AI clients
    Plan an MCP rollout →

    AI clients

    AI assistants
    Your custom agents
    Coding copilots
    MCP ICIGAI server auth · scopes · logs

    Your systems

    ERP
    CRM
    Databases
    Files & docs

    Connect

    Keep your tools.
    We plug agents into them.

    If it has an API, an agent can use it. Your data stays in your systems.

    • Zoho CRM
    • Zoho Books
    • Zoho Desk
    • Salesforce
    • HubSpot
    • SAP
    • Tally
    • QuickBooks
    • Slack
    • Microsoft Teams
    • Gmail
    • Outlook
    • WhatsApp
    • Google Drive
    • SharePoint
    • PostgreSQL
    • MySQL
    • Snowflake
    • + any API

    Support plans

    We don’t ship and
    disappear.

    Pick the level of cover you need. Every plan works for systems we built and for AI you already run.

    Essential

    For a single AI tool or product

    • Business-hours help desk
    • Monthly health check
    • Bug fixes & minor updates
    • Next-business-day response
    Talk to us
    Most chosen

    Growth

    For teams running AI every day

    • Extended-hours support
    • Proactive monitoring & alerts
    • Monthly tuning & new features
    • 4-hour priority response
    • Named success manager
    Talk to us

    Enterprise

    For critical, company-wide AI

    • 24/7 on-call engineers
    • Uptime & response SLAs
    • Security & compliance reviews
    • 1-hour critical response
    • Quarterly roadmap sessions
    Talk to us

    FAQ

    Straight
    answers.

    How are AI agents different from chatbots?

    A chatbot answers questions. An agent takes action: it plans steps, uses your systems, checks results and finishes the task, pausing for approval where you want it to.

    What is MCP?

    The Model Context Protocol is an open standard for connecting AI to tools and data. With an MCP server in front of your systems, many AI assistants and agents can use them safely without a custom integration for each.

    Which AI models do you use?

    Whichever fits the job. We pick on accuracy, cost, speed and privacy, and can switch models later without rebuilding the agent.

    Is our data safe?

    Agents get least-privilege access, every action is logged, and we can deploy inside your own cloud.

    How fast can we start?

    Most pilots go live in four to eight weeks, starting with one team and one workflow.

    Let’s talk

    Let’s build your
    first agent.

    Tell us a little about it. A real person from our team will reply within one business day.

    1. 1Send the form. Two minutes, no sales script.
    2. 2We reply within one business day with times for a 30-minute call.
    3. 3You get a pilot plan. Zero upfront, yours to keep either way.

    Prefer to message us?

    Email usOpens your mail app
    I’m interested in Services Tools