Servd
Every service request answered, assigned and closed on time.
- Ticket intake
- Warranty checks
- Dispatch
- Technician app
- SLA tracking
- AMC renewals
Servd is a service management system with agents built in: it takes requests from any channel, checks contracts and warranty, dispatches the right technician, tracks SLAs and bills the job when it closes.
- 1Request in phone, WhatsApp, email, portal or QR on the machine.
- 2Triage identifies the asset, contract, warranty and urgency.
- 3Dispatch assigns the nearest skilled technician with the right parts.
- 4On site mobile job card, photos, checklists and customer sign-off.
- 5Supervisor check exceptions and high-value claims are reviewed.
- 6Close and bill invoice, feedback and repeat-fault analysis.
Includes
- Ticket intake
- Warranty checks
- Dispatch
- Technician app
- SLA tracking
- AMC renewals
- Customer portal
- API and MCP