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Service

After-sales service and warranty agent for Zoho

Warranty checks, parts and visits sorted before the customer calls twice.

For equipment, appliance and machinery companies. Faster fixes, fewer wrong warranty claims and a clear view of which products keep failing.

Book a free call → See how it works

Zoho appsZoho DeskZoho FSMZoho InventoryZoho BooksZoho CRM

Today

The way it runs now

A customer calls three times before a technician turns up, without the right part. Warranty claims are approved on trust and repeat faults go unnoticed.

With the agent

40%faster resolution
Fewerwrong warranty claims
1 visitfixes, more often

Typical results. We measure yours during the pilot.

How it works

Six steps. A person signs off the one that matters.

  1. 01

    Ticket in

    Takes requests from WhatsApp, email, phone notes and portal.

  2. 02

    Check warranty

    Finds the unit by serial number and checks warranty and contract.

  3. 03

    Diagnose

    Suggests the likely fault from past tickets and manuals.

  4. 04

    Parts and visit

    Reserves parts and books a technician slot.

  5. 05

    Approve claim

    Claims above your limit go to a service manager.

    A person decides
  6. 06

    Close and learn

    Closes the loop, invoices out-of-warranty work and logs repeat faults.

What you get

Built, connected and run for you.

  • Built inside your own Zoho org, with your fields and Blueprints
  • Scoped access, logged in Zoho and in our audit log
  • Approval steps on anything risky
  • Dashboards in Zoho Analytics
  • Training for the people who use it
  • Support and tuning after launch

Zero upfront cost

You pay when it works.

  1. Week 1Pick the process and agree in writing what success means.
  2. Weeks 2-4We build it and run a pilot on your real work, at our cost.
  3. Day 30We look at the numbers together. You decide.
  4. After launchWe run it, watch it and improve it every month.
Book a free call →

Questions

Straight answers.

Does it work with Zoho FSM?

Yes, along with Zoho Desk and Zoho Inventory for parts. Other field tools connect through their APIs.

Who approves warranty claims?

Claims above your limit go to a service manager. The rest follow your rules.

What does it cost?

Nothing upfront. We run the pilot at our cost. You pay per active user only once the results we agreed in writing show up.

Is our data safe?

Your data stays in your systems. Agents get the least access they need, every action is logged, and nothing is used to train public models.

Keep exploring

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Get started

Let’s talk

Put After-sales service and warranty agent
to work.

Tell us a little about it. A real person from our team will reply within one business day.

  1. 1Send the form. Two minutes, no sales script.
  2. 2We reply within one business day with times for a 30-minute call.
  3. 3You get a pilot plan. Zero upfront, yours to keep either way.

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