After-sales service and warranty agent
Warranty checks, parts and visits sorted before the customer calls twice.
- Desk
- FSM
- Inventory
- Books
- CRM
For equipment, appliance and machinery companies. Faster fixes, fewer wrong warranty claims and a clear view of which products keep failing.
- 1Ticket in takes requests from WhatsApp, email, phone notes and portal.
- 2Check warranty finds the unit by serial number and checks warranty and contract.
- 3Diagnose suggests the likely fault from past tickets and manuals.
- 4Parts and visit reserves parts and books a technician slot.
- 5Approve claim claims above your limit go to a service manager.
- 6Close and learn closes the loop, invoices out-of-warranty work and logs repeat faults.
Zoho apps
- Desk
- FSM
- Inventory
- Books
- CRM