How can a self-service portal be beneficial to employees?

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Think about having to add, edit, and update all of your workforce data without a streamlined self-service system. Typically, this approach causes HR teams to spend about half a week managing employee information. An employee self-service portal can be a great help to your HR team, especially when employees are working remotely or in the hybrid model.

With an employee self-service portal, you can let your employees manage their information themselves. This not only improves employee accountability, but also makes the process more efficient and less error-prone. All the necessary information, such as pay details, performance goals, schedule data, and vacation balances, is available to your employees with just a few clicks.

If you’re wondering if this portal is worth the investment, here’s a list of all the activities your workforce can complete using the Employee Self-Service Portal:

  • Add, edit and update personal information
    When employees log in to your self-service portal, they will be able to access the profile page with their professional and personal information. This includes your designation and department, reporting manager and complainant, contact information, and listed objectives, skills, and qualifications. With the appropriate permissions enabled, employees can add required data and modify fields whenever a change occurs. This will ensure that employee records remain up-to-date and error-free, which in turn helps your organization comply with local, regional and national regulations.
  • Manage attendance related activities
    Through the self-service portal, your employees will be able to handle all support-related activities. This makes it easy for them to mark their presence at the start of the day. Employees can use the portal to stay informed of daily start and finish times, as well as overtime. They can also submit conciliation requests if there are discrepancies in recorded hours. If the necessary permissions are enabled in your system, employees can request breaks and short absences through the same self-service portal.
  • Apply for Leave
    Like support, your employees will be able to use the portal to request and cancel leave in just a few steps. When applying for leave, they can use the system to keep their team informed about planned absences. They’ll also be able to check their vacation balances and list their upcoming vacations with the click of a button, making it easier for them to plan for both work and personal responsibilities. In addition, managers can keep up to date with the reporter’s license information and can also apply for a license on their behalf.
    • Stay on top of announcements

    The self-service portal allows employees to view every announcement made by the HR team, C-level leaders, managers, and even peers. They’ll also be able to share their thoughts and feedback through the comments section in the announcements, which can lead to improved collaboration. Besides this, your employees will get access to a company-wide directory that provides the complete contact details of their team members and peers from other departments, along with their designations. This way, they’ll know whom to contact for what.

    • Gain 24/7 access to information

    Any HR information that your employees may need will be readily available in the self-service portal always. For instance, employees can track the goals and KRAs that have been assigned to them through the portal, as well as update their skill sets and competencies. HR documents like the company handbook, social media policy, anti-harassment policies, and HR letters can be stored in the central document repository for quick access. Additionally, employees can access their salary information, payslips, reimbursements, and deduction details through the self-service portal itself.

    Final thoughts

    An employee self-service portal can save your employees the hassle of getting in touch with HR for every issue, which reduces the administrative burden on HR teams. Overall, a self-service portal provides greater autonomy to employees and more flexibility to HR professionals. We hope this blog post gave you a better idea about the different ways in which a self-service portal can be beneficial to your organization!

    Zoho People’s human resource management software comes with a built-in employee self-service portal. The portal enables employees to complete a host of HR functions like applying for leave, marking attendance, tracking time, managing their information, and a lot more! 

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